The CareVoice to Launch 1st AI Voice-based
Health Assistant for Insurers
in Greater China
17 May, 2018
Award-winning Health Insurtech startup launches unique artificial
intelligence based feature, powered by Sensely, as part of its mobile-based
and data-driven solution for insurers.
AMSTERDAM, DIGITAL INSURANCE AGENDA CONFERENCE, 17 MAY 2018 - The CareVoice, a
Shanghai-based health insurtech startup transforming healthcare into a more consumer-centric
experience, announced today the launch of the first AI Voice-based Virtual Health Assistant for insurers
and employers in Greater China.
This artificial intelligence-based symptom triage feature is integrated into the CareVoice platform, allowing
insurance members to:
- Check their symptoms;
- Access self-care content;
- Be guided towards relevant medical specialties.
While it supports insurers willing to become true health partners to their insurance members, it also
generates efficiencies by avoiding unnecessary consultations and directing members to more relevant
and cost-effective medical providers.
The CareVoice has partnered with Sensely, a US-based company, to bring this unique feature to the
market, leveraging Sensely’s proprietary technology and extensive collaboration experience with leading
international medical institutions, including the UK’s National Health Service and Texas Medical Center.
“The CareVoice has a great mobile-based solution for insurers that is a perfect fit, allowing
us to bring our Virtual Health Assistant to China’s fast growing private insurance market. In
addition, we are glad to partner with a great team that possesses an international
background and a deep understanding of the Chinese market,” said Adam Odessky, CEO
and Co-founder of Sensely.
Sebastien Gaudin, CEO and Co-Founder of The CareVoice, added that “while our joint product team is
completing the localization, we are very glad that we have already partnered with two insurers, AXATianPing
and Ping An Health, to launch this consumer-centric innovation to the Chinese market, which
will drive a better healthcare experience for their members. We can rely on Sensely’s leading technology
and solid evidence in terms of both member satisfaction and payer cost savings in order to fuel our value
proposition to insurers and employers.”
Frank Desvignes, CEO AXA Lab Asia, commented, “we have been successfully cooperating with The
CareVoice since late 2016, and are looking forward to bringing in China to our AXA-Tianping insurance
members this Artificial Intelligence based Virtual Health Assistant into our unique mobile solution
improving their healthcare and insurance experiences.”
Following its latest financing round, The CareVoice has been upgrading its platform and mobile-based
solutions with digitized claims, expanding its footprint in private insurance market by partnering with more
insurance services companies, as well as employers. In addition, it has started its geographic expansion
by bringing its innovation to Hong-Kong.
About The CareVoice
The CareVoice is a health InsurTech company transforming healthcare experience to be more consumercentric.
We bring unique mobile-based and data-driven solutions that digitalize healthcare and insurance
journey with consumers’ interest first. We unleash value for insurance companies becoming true health
partners of their insurance members by letting them reach the cutting edge of innovation, get closer to
their customer as ever, and drive efficiencies and cost down. Founded in Shanghai in 2014, The
CareVoice won multiple awards such as Best Foreign Startup by TechNode / TechCrunch China, or Front
Runner at The Digital Insurer’s Asian Startup Insurtech Award. To learn more about The CareVoice, visit
Sensely helps direct patients and health plan members to the healthcare resource they need, when they
need it. Offering an avatar and chatbot-based platform, Sensely intelligently and safely connects patients
with clinical advice and services. With offices in London and San Francisco, Sensely’s global teams
provide digital health solutions to insurance companies, pharmaceutical clients, and hospital systems
worldwide. For more information, please visit www.sensely.com.
The CareVoice: Sebastien Gaudin, +86 186 1623 0335, email@example.com
Sensely: Dov Tamler, +1 818 481 8371, firstname.lastname@example.org